1. Introduction
At CallBotIA we respect your privacy and are committed to protecting the personal data we collect and process in connection with our services for the development, implementation and maintenance of automation solutions, virtual assistants and bots powered by artificial intelligence. This policy explains what data we collect, how we use it, with whom we share it and what rights you have under the applicable regulations.
2. Data Controller Identity
Trade name: CallBotIA
Address: Juncal 3184, Palermo, Capital Federal, CP 1425, Province of Buenos Aires, Argentina
Telephone: +54 9 11 5055 5839
Email: [email protected]
3. Data We Collect
We may collect and process the following types of data:
- Identification and contact data: first name, last name, email address, phone number, job title, company.
- Contractual and billing data: tax address, CUIT/NIF, banking or payment information (processed through secure third-party platforms).
- Technical and usage data: IP addresses, activity logs, device type, operating system, browser, cookies and analytics data.
- Voice or text usage data generated through AI services.
4. Purposes of Processing
We process your data to:
- Provide, configure and maintain our services.
- Manage contractual relationships and billing.
- Provide technical support and customer service.
- Improve our products and services.
- Comply with legal and regulatory obligations.
- Send commercial communications related to our services (with consent where required).
5. Legal Basis for Processing
Depending on the jurisdiction, our legal bases may include:
- Performance of a contract.
- Compliance with a legal obligation.
- Legitimate interest in operating and improving our services.
- Express consent of the data subject, where applicable.
6. Retention Period
We will retain data for as long as necessary to fulfill the purposes mentioned and to meet applicable legal requirements. Billing data will be retained for the period required by tax legislation.
7. Recipients and International Transfers
We may share data with:
- Technology and hosting providers, located inside or outside your country, that help provide the service.
- Payment gateways and financial institutions to process transactions.
- Competent authorities when legally required.
If data is transferred outside the European Economic Area, we will apply Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.
8. Data Subject Rights
You have the right to access, rectify, erase, object to, restrict and request the portability of your personal data. You may also withdraw any consent given by writing to [email protected]. You may lodge a complaint with the data protection authority of your country.
9. Cookies and Similar Technologies
We use technical, analytics and marketing cookies. For more information, please see our Cookie Policy.
10. Information Security
We apply appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure or destruction.
11. Misuse of the Services
The customer is solely responsible for the content and data managed through our services. Use of our systems for unlawful, defamatory or fraudulent purposes, or in a way that infringes third-party rights, is prohibited. CallBotIA reserves the right to suspend or cancel access in the event of misuse.
12. Limitation of Liability for Force Majeure
CallBotIA shall not be liable for the inability to access or the loss of data resulting from causes beyond its reasonable control, including third-party failures, power outages, natural disasters, labor disputes, cyberattacks or other force majeure events.
13. Deletion of Data at the Customer's Request
Upon termination of the contractual relationship, the customer may request the deletion of their personal data and the data generated by their users, unless legal obligations require it to be retained.
14. Processing of Minors' Data
Our services are not directed at minors. We do not knowingly collect personal data from persons who have not reached the legal age of majority. If we detect such collection, we will delete the information immediately.
15. Security Breach Notification
In the event of a security breach affecting personal data, CallBotIA will notify the customer and, where applicable, the competent data protection authority within the legal deadlines, providing the information necessary to mitigate the impact.
16. Changes to this Policy
We may update this Privacy Policy at any time, and changes will be published on our website. The date of the last revision is indicated at the beginning of the document.